About This Project

Deliver multiple performance systems, talent processes and development tools into a totally integrated experience, in line with the 70:20:10 framework.

Telefónica UK connects 22.5 million customers using the O2 Brand the largest mobile brand in the UK marketplace. O2 Sales & Service outlet employees are on show at 450 stores nationwide. How do you align their performance and drive continuous improvement?

The study explains how TWM have worked, and continue to work closely with Telefónica to deploy solutions and address challenges such as connecting users from every corner of the country, embedding a technolgy driven learning culture and much more.

Click HERE to download the Telefónica Case Study.

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